IBM • Associate Designer – Service Design

25 June 2021

  • Category


  • Field

    Digital Business and Innovation

  • Location


At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
Are you about to graduate or have you recently graduated from university? Do you want to pursue a career in high quality consulting services? Do you have a strong interest in technology, and would you like to stay up-to-date with the latest industry trends? Then this role might be for you!

IBM Services Associate Program is IBM’s world-class 2-year development program for talented graduates with a strong academic track record. It will give you the opportunity to jump-start your consulting career by combining client project work across different industries and service areas with focused training, project rotation and mentoring. Designed by experts, the program will accelerate your consulting career to help you develop leadership skills.

Your role and responsibilities
We work at the intersection of strategy, creativity and technology to help our clients digitally reinvent their businesses. Are you interested in becoming a part of the future of Artificial Intelligence and Blockchain in business? Want to push boundaries? Spark ideas? Surround yourself with insightful people, hot technologies and far-reaching resources? Then join us in IBM iX, and we’ll encourage you to explore things no-one has thought of before and deliver work that will capture people’s imagination.

As an Associate User Experience Consultant with IBM iX some of your main job responsibilities will be:

  • Think about and experiment ideas via Design Sprints, to come up with products and services to delight customers and users;
  • Explore models, techniques and processes to help our clients come up with fast solutions which matter and with high impact for users;
  • Co-facilitate Design Thinking workshops with IBM iX UX Designers and Digital Strategists;
  • Support our Designers team to create wire frames and high-fidelity user interfaces, made possible thanks to continuous feedback and iterations;
  • Set-up and facilitate user research – usability tests, service safaris, A/B testing, etc.;
  • User Journey Mapping with emphasis on pain points and opportunities to improve the current journey(s);
  • Provide trainings / crash courses / enablement sessions around agile ways of working, pitching like a start-up, and much more;
  • Help our clients design corporate accelerators and start-ups, enhancing employees journey, to build new business ideas for their users;
  • Support our clients by helping them become entrepreneurs in residence and together, making innovation and cultural, agile change happen to continuously think in terms of ‘user value’.

Your profile
We are looking for entry level candidates from all backgrounds to become full-time Associate consultant, who are keen to learn and to demonstrate the following qualities and behaviors:

  • Passionate about helping our clients improving their organization and processes;
  • Creative and passionate about providing solutions to challenging problems;
  • Excellent communication and interpersonal skills;
  • Superior organizational, and problem solving abilities;
  • Detail-oriented and analytical, with capability to apply logic to solve problems;
  • Affinity with IT and emerging technologies;
  • Demonstrated history of achievement in academics, internships, course work, coops and/or work experience;
  • Owning a Bachelor Degree, preferable a Master;
  • Willingness and ability to travel up to 4 days a week;
  • You speak either French or Dutch as your main language and you have a good understanding of the other. You are fluent in English. If you speak all three that will be a bonus.

Recruitment process
If you’re interested in this position, please follow the following steps:

  • Apply via our career site and upload your CV and motivation letter (in English), directed at Mai Lan Pham (Talent Acquisition Partner);
  • The recruiter will follow up with your application within the next weeks;
  • The most suitable candidates will be invited to the Virtual Assessment Day on June 25th where you will spend the day with similar minded graduates.

Your presence for the Virtual Assessment Day on June 25th will be required.

Start date
The start date for this role is September, 2021.

Required Technical and Professional Expertise

Preferred Technical and Professional Expertise